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Report Suspicious Activity

If you suspect your ATM card, checks, or credit card have been lost, stolen, or compromised in any way please use the following guidelines to contact us. We have also included information regarding how to report suspicious e-mail messages.

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Resource Plus Card (debit card):

Lost or Stolen Card:

  • During Business Hours:
    • Please call 574-235-2000 (toll free 800-513-2360) Monday through Friday from 8:00 a.m. to 5:30 p.m. ET.
  • After Business Hours:
    • If you have a lost or stolen Resource Plus Card to report during non-business hours and are in the United States, please call 888-849-6046. International callers should call collect 608-240-7700.

Suspicious Transactions:
If you have debit card transactions on your statement that you did not make or you are seeing a discrepancy in a transaction amount, please call 574-235-2000 (toll free 800-513-2360) Monday through Friday from 8:00 a.m. to 5:30 p.m. ET.


Resource (ATM) Card:

Lost or Stolen Card:

  • During Business Hours:
    Please call 574-235-2000 (toll free 800-513-2360) Monday through Friday from 8:00 a.m. to 5:30 p.m. ET.
  • After Business Hours:
    If you have a lost or stolen Resource (ATM) Card to report during non-business hours call 574-235-2000 (toll free 800-513-2360). When prompted leave a message including your name, account number, and phone number where you can be reached the next business day between 8:00 a.m. and noon ET.

Suspicious Transactions:
If you have Resource (ATM) Card transactions on your statement that you did not make, or you are seeing a discrepancy in a transaction amount please call 574-235-2000 (toll free 800-513-2360) Monday through Friday from 8:00 a.m. to 5:30 p.m. ET.

Health Savings Account (HSA) Card:

Lost or Stolen Card:

  • During Business Hours:
    Please call 574-235-2000 (toll free 800-513-2360) Monday through Friday from 8:00 a.m. to 5:30 p.m. ET.
  • After Business Hours:
    If you have a lost or stolen Health Savings Account Card to report during non-business hours and are in the United States, please call 888-849-6046. International callers should call collect 608-240-7700.

Suspicious Transactions:
If you have Health Savings Account Card transactions on your statement that you did not make, or you are seeing a discrepancy in a transaction amount please call 574-235-2000 (toll free 800-513-2360) Monday through Friday from 8:00 a.m. to 5:00 p.m. ET.


Credit Card:

Lost or Stolen Card:
If you have a lost or stolen Credit Card to report during non-business hours and are in the United States, please call 800-558-3424. International callers should call collect 701-461-1556.


Lost or Stolen Checks:

If your checks have been lost or stolen please click here.


Recipient of a Suspicious E-mail

  • During Business Hours:
    To report a suspicious email during business hours please call Direct Banking at 574-235-2250 (toll free 888-258-3150) Monday through Friday from 8:00 a.m. to 5:00 p.m ET.
  • After Business Hours:
    Information on how to report a suspicious e-mail after business hours can be found here.


Other Concerns
If you have any thing else you wish to report, please call 574-235-2000 (toll free 800-513-2360) Monday through Friday from 8:00 a.m. to 5:00 p.m. ET. You may also contact us online.

     



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P.O. Box 1602, South Bend, IN 46634
(574) 235-2000
Member FDIC Equal Housing Lender